Support Information

Support Information

How to Get Help

We're here to help you succeed with RAGDesk. Here are the best ways to get support:

Email Support

Send us an email at support@ragdesk.com for:

• Technical issues
• Account questions
• Feature requests
• General inquiries

Response Times

• Free Plan: 48-72 hours
• Pro Plan: 24 hours
• Enterprise Plan: 4 hours (business days)

Self-Service Resources

• Knowledge Base: Available in your dashboard
• Video Tutorials: Getting started guides
• API Documentation: For developers

Emergency Support

For critical issues affecting your production environment (Enterprise customers only), contact emergency support at emergency@ragdesk.com

Business Hours

Monday - Friday, 9 AM - 6 PM PST

What to Include in Your Support Request

• Your account email
• Detailed description of the issue
• Steps to reproduce (if applicable)
• Screenshots or error messages
• Browser and device information